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Delivery Information - Arel Lighting
At Arel Lighting, we take great care in ensuring that your handmade lighting fixtures are delivered to you safely and in a timely manner. We understand that receiving your purchase in perfect condition is important, and we are committed to providing a seamless delivery experience.
Processing Time
Each of our lighting fixtures is handcrafted with meticulous attention to detail. Because of this, processing times may vary depending on the complexity of the order and the availability of materials. Standard products typically require 2-3 weeks for processing, while custom orders may take 4-12 weeks. We will provide you with an estimated delivery timeline when your order is placed.
Shipping Options
We offer worldwide shipping through FEDEX. The shipping method and carrier will be selected based on your location, the size of your order, and your preferred delivery speed. We will provide you with tracking information once your order has been dispatched so you can monitor its journey.
Shipping Costs
Shipping is free. Please note that for international orders, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost.
Customs and Import Duties
Please be aware that customs regulations vary by country, and your order may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.
Packaging
We take extra precautions to ensure that your lighting fixture arrives in perfect condition. Each piece is carefully packaged using protective materials designed to prevent damage during transit. Our packaging is both secure and eco-friendly, reflecting our commitment to sustainability.
Delivery Times
Delivery times vary depending on your location and the selected shipping method. Once your order has been dispatched, you can typically expect delivery within the following timeframes:
- Domestic (within UK): 3-7 business days
- Europe: 3-7 business days
- North America: 3-7 business days
- Rest of the World: 3-7 business days
Please note that these are estimated delivery times and may vary depending on factors such as customs clearance and local postal services.
Delayed or Lost Shipments
While we do our best to ensure timely delivery, unforeseen circumstances such as customs delays or shipping carrier issues may occasionally arise. If you experience a delay or believe your shipment has been lost, please contact us immediately. We will work closely with the courier service to resolve the issue and ensure your order reaches you as quickly as possible.
Contact Us
If you have any questions or concerns about your delivery, please do not hesitate to contact us. Our customer service team is here to assist you with any inquiries and to ensure that your experience with Arel Lighting is smooth and satisfactory.
Thank you for choosing Arel Lighting. We look forward to illuminating your space with our handcrafted lighting fixtures.
AREL LIGHTING LTD
Phone:
+443338800343
+905346430812
E-Mail: info@arellighting.com
Warehouse: Refik Saydam Cad. Dilber Apt No:39 D: 3, 34420 Istanbul Türkiye
Office Address: 17 Cambridge Road, Kingston upon Thames, England, KT1 3NG, United Kingdom