Politique de remboursement

At Arel Lighting, we aim to provide the highest quality custom-made lighting solutions tailored specifically to your needs. As all of our products are custom-made, we do not accept returns.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at info@arellighting.com if:

• The item is defective or damaged.
• You received the wrong item.

We will evaluate the issue promptly and work to resolve it.

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Exceptions / Non-Returnable Items

All items are non-returnable as they are custom-made to your specifications. Additionally, we cannot accept returns for:

• Sale items or gift cards.

For any concerns or inquiries, please contact us at info@arellighting.com.

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European Union 14-Day Cooling-Off Period

Please note that custom-made products are exempt from the European Union 14-day cooling-off period.

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Refunds

If your item is defective or damaged, and we approve your claim, we will notify you about any eligible resolutions, which may include a replacement or repair.

For questions or assistance, please email us at info@arellighting.com.

AREL LIGHTING LTD
Phone:
+443338800343
+905346430812
E-Mail: info@arellighting.com
Warehouse: Refik Saydam Cad. Dilber Apt No:39 D: 3, 34420 Istanbul Türkiye
Office Address: 17 Cambridge Road, Kingston upon Thames, England, KT1 3NG, United Kingdom