FAQ

We offer a diverse range of lighting fixtures, including chandeliers, pendant lights, wall sconces, floor lamps, table lamps, and more. Our products are crafted from various materials such as hand-blown glass, cast glass, aluminum, marble, iron, and brass, catering to both contemporary and classic design preferences.

Yes, all of our lighting fixtures are meticulously handmade by skilled artisans. Our craftsmanship is rooted in generations of tradition, ensuring each piece is unique and of the highest quality.

Absolutely! We specialize in creating custom lighting fixtures tailored to your specific needs and design vision. Whether you have a concept in mind or need assistance with the design process, our team will work closely with you to bring your ideas to life.

The timeline for creating a custom lighting fixture varies depending on the complexity of the design and the materials used. Typically, it can take anywhere from 3 to 6 weeks. We will provide you with a detailed timeline during the consultation process.

Yes, we offer worldwide shipping for all our products. Our team ensures that each fixture is carefully packaged to prevent damage during transit. Shipping times will vary based on your location and the size of the order.

We use a variety of high-quality materials, including hand-blown glass, cast glass, aluminum, marble, iron, and brass. Our selection of materials allows us to create fixtures that are not only beautiful but also durable and long-lasting.

For regular cleaning, gently dust your fixture with a soft cloth. For glass components, use a mild glass cleaner and a soft cloth. For metal parts, a damp cloth should suffice. Avoid using abrasive materials or harsh chemicals as they may damage the finish. 

Yes, all our lighting fixtures come with a warranty that covers manufacturing defects. The warranty period varies depending on the product, and we will provide you with all the necessary details upon purchase.

We welcome visitors to our workshop in Istanbul by appointment. If you would like to see our fixtures in person, please contact us to schedule a visit. 

We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. For large or custom orders, we may also offer payment plans. Please contact us for more details.

You can place an order directly through our website, by contacting us via email, by ETSY or by visiting our workshop in Istanbul. For custom orders, we recommend reaching out to us for a consultation to discuss your specific needs and preferences.

Our commitment to customer satisfaction extends beyond the purchase. If you have any questions or need assistance with your fixture, our customer service team is here to help. Please contact us via phone, email, whatsapp or through our website.

Many of our fixtures are compatible with energy-efficient bulbs, including LED options. We prioritize both aesthetics and sustainability, and we can advise you on the best options to achieve energy efficiency in your lighting design. We strongly suggest to use only LED bulbs on our products.

Orders are typically non-refundable, but we will work with you to ensure your complete satisfaction. Please review our return policy or contact us for more details.

While we use high-quality materials and adhere to rigorous craftsmanship standards, our lighting fixtures are not UL listed nor CE certified. We understand the importance of these certifications for safety and regulatory compliance in certain regions. However, due to the handmade and artisanal nature of our products, we have chosen to focus on the traditional techniques and materials that define our brand.We recommend consulting with a local electrician or lighting specialist to ensure that our fixtures meet the specific safety requirements in your area before installation. If you have any questions or need further clarification, please feel free to contact us, and we will be happy to assist you.